Victoria “Tori” Van Dusen-Roos is the Chief Operations Officer of Diversified Brokerage Services and Co-Owner. Tori currently serves on the LIBRA Insurance Partners Board of Directors as well as the NAILBA (National Association of Life Brokerage Agencies) Executive Board of Directors. She also sits on the advisory council for a few different Insurance Companies and has served on numerous NAILBA committees over the years.
As I look back on 2019, it’s with a sense of pride in what we were able to accomplish. Operationally, it was a year of investment in our people, what we consider to be our biggest asset. We hired additional team members, strengthened our training platforms, and restructured some of our teams. We hired a New Business Director to oversee all of case management, and we continued to perfect our workflows. All of this put us in a good position to not just survive but thrive as we saw significant industry changes come our way.