January

Dawn Goss

Dawn is an absolute rock star on the team. She is frequently nominated for her standout performance and for consistently delivering exceptional service to our customers. Each month, she tackles multiple complex licensing items with confidence and accuracy, all while taking on extra projects—and doing everything at impressive speed.

Dawn is also a wonderful resource for the team, clearly documenting process updates, and ensuring that changes are communicated and understood. Over the years, she has taken the time to train many employees and is always willing to lend a hand to others.

Most recently, Dawn partnered on a project with one of our biggest customers to help streamline their advisor licensing review process. The group was highly impressed with her expertise, responsiveness, and willingness to jump in and help. Here’s what they shared with us:

“Dawn, THANK YOU!!!!! You are incredible to provide this to us! This will be a tremendous help to stay ahead of licensing issues. Thanks again Dawn, you are the best!!!”

Also, Dawn has been an incredible asset to our ongoing initiative of minimizing the volume of inforce correspondence being sent to the DBS Home Office. Here’s what they shared:

“Dawn has taken the lead in communicating with key contacts at the carriers. We’ve seen a dramatic decrease in paper communication, which is a great step towards improving our efficiency and providing better customer service. Additionally, we had a significant win this month with a major carrier. They have now agreed to reroute their communication straight to the advisor! Thanks, Dawn, for your persistence!”

Dawn has been with DBS since June 2010 and has been named the Employee of the Month an impressive SIX times, making her one of the most recognized employees since the program began. She earned the distinction in May 2014, March 2016, September 2019, February 2022, June 2024, and was also named Employee of the year in 2019.

We’re incredibly grateful for everything Dawn contributes to our team.

Congratulations Dawn!