February - Jordan Diel
Jordan Diel, a Case Manager on our FASTerm Team, has been named the Employee of the Month.
Jordan joined DBS in August of 2019 as a member of Support and Services. He quickly learned his initial role and picked up on the functions of the company so he was given an opportunity to move into case management. He started on the FASTerm team in December.
Jordan had already shown a particular aptitude for technology, so he was named as one of our SMEs for the AMS Conversion. This made him a more visible member of the team because of his involvement in learning the new system, being involved with training sessions, and working with team members to learn and understand the ins and outs of Agency Integrator.
We received this feedback from another member of the CM team:
“Jordan has been going above and beyond by sitting one-on-one with select case managers who have opted in to getting overview tutorials on our new AMS. Some people have been a little concerned about the transition, but by sitting with Jordan, they’ve come to realize it’s just a new software tool that needs to be learned and used. In addition, he has helped during small group training sessions and offered his ideas as we’re still ironing out various details. This has all been time consuming but very much appreciated. His assistance has really taken a lot of pressure off me being the only one left in New Business on this project from a year ago, especially during this busy transition time. Thank you, Jordan!”
Jordan is always willing to step in and solve problems for anyone that needs help. He has an incredibly friendly and positive approach to all his work.
Jordan grew up in Mankato and currently lives in Shakopee. He and his girlfriend Lydia are about to celebrate their 1-year anniversary. Jordan is a huge Star Wars fan and loves to chat about movies, music, and all things digital. Jordan is also an active member of the 12:30 lunch bunch. You can chat with him and several other fun DBS employees who relax and laugh through their lunch hours together in the training room. His positive energy is a great addition to DBS!
Jordan was chosen from 12 internal nominations and 5 advisor nominations.
January - Sherri Schug
Sherri Schug, a Case Manager on our Trad Team, has been named the Employee of the Month!
Sherri joined our Traditional Case Management team in February of 2015. She came to DBS with many years of Case Management experience under her belt. Sherri transitioned quickly into her role at DBS. Her positive attitude immediately rubbed off on her colleagues and customers.
Sherri truly embodies the customer service spirit and approaches each case as if it’s the most important case that she’s ever worked on.
Sherri’s proactive approach means that she is always putting the customer’s experience first!
This month we received this great feedback on Sherri’s work from a colleague. They had this to say about Sherri:
“It is so helpful when case managers get the underwriting department involved in financial cases before they go awry. Sherri is always great about this and never makes an exception. Most of the time, it’s too late to assist with financial cases when the information from the broker is sent to the carrier, without a review by the DBS underwriters. With just a few tweaks or additional information, the carrier underwriter can be made aware of the case details and can approve the case financially. Otherwise, they would have to backtrack and clean up confusing or incorrect information. Thank you, Sherri! You make our job easier.”
Sherri lives in Norwood-Young America with her husband, Rich, and youngest daughter, Alyssa. She also has two grown children, Matthew and Jenny. She is very involved with Alyssa’s activities and is currently on the search for the perfect college for her. When she is not at family activities, she enjoys her bowling league, and volunteering with her church/community. She is also quite the 80’s karaoke star!